Michael Sullivan passes along this recent experience and some advice for shippers of numismatic (or any kind of) literature.
You spend weeks or years hunting for a particular book or catalogue. Finally, you locate the item, close the deal, and await delivery. If you are a true bibliophile (manic), you have been tracking your shipment online by the hour. You probably have a post office box or alternative shipping location. You have a "method" for bringing more books into your home since you are unable to explain why you need additional volumes. You are ready !!!!!!!!!!!!!!!! Finally, the anticipated volume arrives.
But ......it arrives in a Postal Service "Damage Bag" reading:
UNITED STATES POSTAL SERVICE
Dear Postal Customer:
Although postal employees carefully handle each piece of mail during processing, items sometimes are damaged. This usually occurs as mail is processed through our automated equipment.
When damage does occur, as it did with this piece of mail, the item is sent to a special unit where it is enclosed in a plastic bag for protection during the remainder of its delivery.
We are working to improve our processing methods to prevent mail damage in the future. Meanwhile, we sincerely regret any inconvenience or delay you may have experienced in receiving this piece of mail.
We sincerely regret any inconvenience you may have experienced.
To all Shippers of Numismatic Literature:
I highly encourage you to read John Bergman's Asylum article on packing books. John's fastidious packing was near flawless. And .... a small incremental effort in safe packing and shipping of books will protect the material and avoid a let down by the receiving party. Take a look at the attached photo The front of the package was even worse, but the shipper shall remain anonymous.
To the credit of the shipper (a non-numismatic book dealer), I received a 100% refund including postage. I offered to send photos or return the item in a box, but the seller declined further information requirements.
To read John Bergman's article, see:
How to Pack Books
Wayne Homren, Editor
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